Refund policy

Shipping Policy

We strive to get your orders to you quickly and securely! Here's what you need to know about our shipping options:

  • Order Processing: We process orders within 1 business day (excluding weekends and holidays) after receiving your order confirmation.
  • Shipping Methods: We offer a variety of shipping methods to meet your needs and budget. You can see all available options and estimated delivery times during checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and your chosen shipping method. You can see the estimated shipping cost during checkout before placing your order.
  • Tracking Your Order: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery.
  • Delivery Times: Delivery times vary depending on carrier chosen, order size, and time of the year
  • Undelivered Packages: If your package is returned to us as undelivered, we will contact you to arrange for reshipment. 
  • Damages: In the rare case that your order arrives damaged, please contact us immediately so we can assist you.

Please note: These are general guidelines and some exceptions may apply. We recommend reviewing the complete shipping information during checkout for the most accurate details on your specific order.

 

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cma@batterydealer.com. Please note that returns will need to be sent to the following address: 1555 Bergen St. Brooklyn NY, 11213

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yossi@batterydealer.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.